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Our capabilities include:
- Network Visualization - Inventory, Performance Statistics, Services Availability
- Reporting – Real-Time Alerting, Quarterly Business Review
- Response – Trouble Ticketing, KTL Service Desk Remote and Onsite
- Maintain - Back-up Verification, Anti-virus Verification
- Manage - Patch Management, Vendor management, Daily Administration
- Security – MBSA scanning, External Vulnerability Assessment
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KnowManager is the core of our managed services offerings.
It integrates remote monitoring, security features,
real-time alerting, inventory management, web-based reporting, and
trouble ticketing, creating a complete customized managed services solution.
KnowManager enables you to:
- Reduce IT costs
- Improve operational efficiency and productivity
- Save money through effective planning
KnowManager service levels: Know Technology offers four levels of Managed Services:
 Monitoring:
KnowManager's monitoring provides visualization, alerting, reporting, and baseline security
scanning of your network. Having access to this information means issues affecting the security,
performance and reliability of your network can be identified and dealt with before they become
problems.
 Maintenance:
KnowManager's maintenance ensures that your network is being kept up-to-date through daily
administration, patch management, backup verification, antivirus verification and quarterly
business reviews. Our systematic approach to network management will increase the operational
efficiency and productivity of your network.
 Support:
KnowManager's support delivers a service desk offering, remote & on-site support, external
vulnerability scanning, vendor management and annual IT planning sessions. Our Maine based staff
provides friendly and professional technical support. All support items are ticketed in our
electronic system for trafficking, tracking, and reporting. This ticketing system provides
real-time knowledge of the past, current, and possible future support needs of your organization.
Click here for KnowManager Service Matrix details.
You have invested in your IT infrastructure and rely on its performance,
security and reliability. KnowManager
ensures you have a qualified team ready to service this critical asset.
Using an advanced network asset tracking and performance monitoring
solution, we have the real time data to confirm that your network is
operating as engineered and is properly maintained and supported.
KnowManager lets you work smarter by meeting your needs today
and helping your business plan for the years to come.
For a complete description of KnowManager services, requirements, and definitions, click here.
Please contact us today to schedule your KnowManager on-site demonstration!
Please call 207.236.4237 or email us at sales@knowtechnology.net for more information.
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