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September 3, 2010
New Camden Office Location! Read On

 



July 19, 2010
Voice of the Service Desk

June 28, 2010
KnowManager Managed Services is Growing Rapidly

May 17, 2010
New KnowManager Managed Services Offerings: Coverage Flexibility

April 19, 2010
Know Technology’s Data Center Expands Operations

September 28, 2009
Know Technology welcomes new staff members

June 24, 2009
Know Technology wins the prestigious 2009 Microsoft Partner of the Year for Networking Infrastructure Solutions

May 14, 2009
Know Technology's KnowManager Case Study: Managed Workplace from Level Platforms improves Know Technology Managed Services offerings

May 9, 2009
The Top 12 Technology Mistakes Small Business Make And How To Avoid Them

April 22, 2009
Case Study: Systems Virtualization Cuts Servers by a Third, Reduces Staff Costs by $83,000 Annually

April 6, 2009
Managed Services from Know Technology

March 31, 2009
Make your IT Infrastructure a Strategic Asset

January 9, 2009

 

August 21, 2008
Hosting services notice from the Know Technology Data Center

Know Technology will be performing a web server upgrade at our data center which will affect a small number of client websites. This upgrade is part of our on-going effort to ensure that we are offering services that remain up-to-date with today's technology. The challenge of balancing stability with the need to update and upgrade both our hardware and software platforms means that we occasionally need to decommission older servers and applications.

Know Technology regrets any inconvenience that this web server upgrade may cause to our clients, but we pride ourselves on offering current solutions to our client partners. Clients whose sites are affected by the server upgrade have been contacted by letter.

Specifically, the upgrade will:

  • Significantly improve performance
  • Increase storage capacity
  • Decrease the risk of hardware failure
  • Significantly improve security, compatibility, and functionality
  • Maintain hardware/software vendor support for the platform

The affected server has been scheduled for decommissioning on December 31st, 2008, with a goal date of November 1st, 2008 to get all affected client sites moved to the new platform. Prior to this date, Know Technology will be provisioning space for sites on a new web server that has more up-to-date hardware and software. While the new server will provide the benefits of the latest application functionality, security, and reliability, some websites may encounter some problems with the new platform if they are not properly prepared and thoroughly tested in the new server environment.

Know Technology's shared server policy states that clients are responsible for all the code within their website regardless of who developed it. Know Technology is available to assist during this migration process, but we cannot be responsible for debugging or modifying any website programming for you. It is each site owner's responsibility to ensure that their code is up-to-date. We strongly encourage that you contact the maintainer of your website with the platform information below so they will be prepared to make the necessary changes for the new hosting environment.

Current hosting platform: RedHat Linux 3 ES, Apache 2.0.46, MySQL 4.1.22, PHP 4.3.2
New hosting platform: Windows, IIS 6, ASP 2/3/3.5, MySQL 5.0.51, PHP 5.2.5

The following items should be given attention:

  • Use of .htaccess files will not function
    Your site may currently use an .htaccess file to control access permissions to files, folders, and other elements of your site. This is an Apache-specific function which will not work on the new Windows server. Microsoft IIS offers alternate security features.
  • PHP5 Changes - please visit http://www.php.net/manual/en/migration5.php for more information
    Older versions of PHP allowed blocks of code to be enclosed in the tags "<?" and "?>." The abbreviated start tag "<?" is no longer supported in PHP and must be replaced with the more explicit start tag "<?php". Also, certain functions used in older PHP code have been deprecated and/or eliminated in new PHP versions. If your site uses these outdated functions, or if your PHP code blocks do not begin as specified above, then changes will have to be made to your site's code in order to make it work with the newer version of PHP that has been installed on the new server.
  • Use of PHP Global variables
    The "Global variables" features in PHP allow web pages to access and use data elements supplied in web forms or in the URL without explicitly requesting them. While this can simplify coding, it can also open the door for hackers to subvert or circumvent security measures or other features by cleverly manipulating the URL used to access the page. For improved security, global variables are disabled in PHP5 and are not supported in the upcoming PHP6.

If you are a client affected by this server upgrade and you require assistance modifying your website's code, Know Technology has a web development staff which can work with you on a fee basis to review and update your code and test your site prior to the move.

If you have questions, please contact our Service Desk at 1-866-741-3269 (toll free) or servicedesk@knowtechnology.net.

 

 
 
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